50:19

I Know Kung Fu featuring David Wentworth

51:03

I'm Good Enough I'm Smart Enough featuring Casey Klein

51:03

I Would Rather Work for Chuck E. Cheese featuring Mary Drumond

40:54

We Don't Take No for an Answer featuring Jim Tincher

51:29

The World Ain’t All Sunshine and Rainbows featuring Kristi Faltorusso

43:32

If You Build It They Will Come featuring Annette Franz

42:47

Just No Place for On Prem Solutions featuring Rachel Lane

42:55

Outsourcing is the Answer to Everything featuring Tyler Orrell

47:52

You're Not Golden Ruling It featuring Milan Batinich

46:23

Searchin' featuring Sariel Moshe

44:57

I'm Gonna Need You to Go Ahead and Come in Tomorrow featuring Andrew Rios

53:11

I'm Not a CX Influencer featuring Alex Mead

23:00

Jump the Queue featuring Murphy Fraser, Donna Drehmann, and Sue Duris

52:45

Revenge of the Data Nerds featuring Jaclyn Herr

44:51

Break Away from Burnout featuring Paula Naeff

46:48

The Pursuit of CX Happyness featuring Jenny Dempsey

35:24

Jump the Queue featuring Milan Batinich II, David Powers, and Bunyamin Cankirli

43:02

I Never Lose. I Either Win or Learn featuring Neil Pretty

46:53

A Change Management Offer You Can't Refuse featuring Sally Mildren

28:41

Jump the Queue featuring Michael McMillan, Mark Brody, and Tony Won

48:40

I'm Sorry, Rob, I'm Afraid I Can't Do That featuring Carlos Kemeny

43:54

Be My Guest featuring Patrick Ignacio

36:44

Pay No Attention to the Algorithm Behind the Curtain featuring Dennis Wakabayashi

42:12

Fight the Bias in QA featuring Ines van Dijk

56:06

Support Data Supports CX featuring Craig Stoss

47:14

The Continuing Evolution of Customer Feedback featuring Adam Alfia

54:31

Lessons from the Trenches - Scaling Support Teams featuring Reagan Helms

42:27

Breaking the Stigma featuring Erika Taylor Beck

48:43

Is AI Creating Utopia or Dystopia featuring Boris Cergol

49:57

Reining in Costs Responsibly featuring Brad Cleveland

47:01

How Likely Are You To Recommend featuring Steve Bernstein

57:07

The Evolution of Remote and Hybrid Work featuring Anne Bibb

44:26

Connecting the Dots the Value of CX featuring Diane Magers

50:25

Cooking Up a Better Company Culture featuring Jill Raff

53:05

To Bot or Not To Bot featuring Jim Rowe

51:29

Better CX through Better Surroundings with Claire Boscq

31:22

Redefining CX Through Sound with Jacobi Anstruther

54:39

Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith

36:56

How GigCX is Shaping the Future of Support featuring Megan Neale

36:05

Bonus Episode: Next in Caffeinated CX

42:09

Better Business Writing featuring Leslie O'Flahavan

40:09

Digital CX Transformation featuring Mark Levy

38:31

Leading with Heart featuring Sandy Murphy

42:41

Contact Center Coaching for Effortless Experience with Amy Smith

54:12

Podcast Ep 51 Dave Derington

39:49

Podcast Ep 50 Luke Jamieson

52:35

Podcast Ep 49 Sean Ilenrey

53:17

Podcast Ep 48 Doug Kennedy

58:51

Podcast Ep 47 Brett Jones

50:57

Podcast Ep 46 Matt Smallman

49:44

Podcast Ep 45 Bogdan Surdea Blaga

51:22

Podcast Ep 44 Marcos Tatijewski

44:57

Podcast Ep 43 Gemma Colby

48:03

Podcast Ep 42 Randy Johns

53:11

Podcast Ep 41 Daniel Akre

01:00:38

Podcast Ep 40 Adrian Swinscoe

49:53

Podcast Ep 39 Bunyamin Cankirli

58:37

Podcast Ep 38 Dee Layman

46:17

Podcast Ep 37 Brian Dunphy

01:12:08

Podcast Ep 36 Tony Won