Views : 32,640
Genre: Education
Date of upload: Apr 24, 2024 ^^
Rating : 4.956 (19/1,716 LTDR)
98.90% of the users lieked the video!!
1.10% of the users dislieked the video!!
User score: 98.35- Overwhelmingly Positive
RYD date created : 2024-06-27T16:21:29.939866Z
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Top Comments of this video!! :3
Many people just want to be recognized as human beings. When you answer phones for companies, they teach you to use people's names. It helps build a relationship. I make sure to always write down the person that answered's name when I call places.
None of these are universals, of course. Not every person likes names, not every company likes names, not every whatever whatevers. But in general, using a name is a good way to connect.
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I used to work AT&T customer service and not once did I think a caller was lucky I gave him any of my time. I'm getting paid ffs!
Also 90 seconds was the longest I was allowed to keep someone on hold. Other agents would put callers on hold that long for a 10 second task just to chat with other agents.
Yes a caller being nice was wonderful but I had average call times and quotas to meet etc. His issue was one she was told to accommodate due to his history as a customer!
So much for FBI negotiating.
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@jonathanjohnson2785
2 months ago
Treat people how you want to be treated. Still holds true to this day❤
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